Over the last year this company went through alot of changes and so the old TIE system is still in place. I had been leaning towards Shoretel for our 35 person office as I liked the integration with Outlook, apparent ease of administration, feature sets and expadability. References also were strong.
I had looked at AltiGen, Cisco, Sphere as well. I have seen an increase in info on Avaya and also the Nortel BSM product.
I would be interested in opinions on these products and pros and cons if each if anyone is willig to share. I still favor Shoretel as it seems to be a well rounded system with a solid reputation. Some of the posts on this forum did not seem too enthusiastic about Shoretel or this product line in general. Perhaps it is good that we waited.
Thank you
