Sacramento with 150+ ShoreTel 530, 210, and 100 IP phones. Currently evaluation whether or not to add ACD package. End users love the system! Basic admin stuff are a breeze eventhough I still have never attended any ShoreTel admin classes...yet. About to upgrade to ShoreTel6 on Feb 15.
Lots of excessive packets loss and dont know what's the best way to solve this issue without costing the company too much $$. Suggestions??
