Shoretel aka shoreline is adding features at a rapid pace. One could say that is one of the problems with the system lately. Initially, the reliability was rock solid. The transition to IP phones has been difficult. The TAPI call manager beats the buttons on anyone's BRI phone anyday. Some people however will never, ever use a PC to do any telephony applications. Thats where pushing features out to IP phones is critical. Ive been involved in quite a few larger installations so if anyone has quesitons, post them here and Ill try to answer.
Not a big fan of the Rube Goldberg solution. No one can support it!
