have found that the event 119 "excessive packet loss" is most often a bogus report. if you can't hear it in the phone call, I wouldn't believe it. if you CAN hear it, then yeah, it's real, spend time on it. for us, those very few instances of real packet loss have been found to be duplex mismatches that don't happen very often.
just installed site #14. we're at 300+ IP phones. users love ShoreTel's Personal Call Manager. no major glitches yet.
