Thanks Royb. Are the Shoreware apps intuitive and easy for the users to grasp? Are you using any ACD functionality over the WAN? Any call center environments in your locations, and if so, are your users using handsets or the softphones?
From your earlier posts, you indicated that you were exploring Cisco again. Was it sticker shock that drove you back to Shoretel?
Would you have time for an email or two? I have other questions that would take up more time than is available here.
Thanks!
