No worries, if I was reading this thread from the beginning I would be a bit skeptical as well!
Did I ever mention that my vendor is also the carrier for the PRI?
Should give you an idea of the size of the vendor I am dealing with, there are only 3 companies up here that do both....
The carrier has told me that they cannot program the main number for the PRI as the default outgoing CallerID. I called BS and am still awaiting a response. This was after they told me that we cannot use an agency wide 1-800 number as the default outgoing CID. Yet I seem to get calls at home all the time with a 1-800 number being the CID. I don't get it.
The Cisco does allow me to override the CID for extension ranges, and that has been already been programed, but will not start working until the carrier fixes things on its end.
I will be wrapping this post up in the next couple of days, I was planning on a lessons learned post once things were done. But it seems that may take longer then expected...lol
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