It certainly is Cisco's fault ...... they allowed that vendor to become a Cisco dealer!
I have a customer that had a UC560 ..... until the vendor told them in order to program the system for the PRI they had ordered it would require the system to be removed from service for a week and sent out to someone to program. When he told me this i told him i could walk him through programming a PRI on systems i sell in about 30 seconds.
Really??
What is a business supposed to do without their phone system for a week??
In the time it took their old vendor just to program a PRI we had ordered and installed a brand new system and he put the UC 560 in the garbage.
And the reason he went to Cisco in the first place was that the vendor / sales rep promised that 5 or so advanced applications would work ..... NONE of them did.
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