A Shoretel system always has a Windows based server that manages the system, and then the Shoregear switches that manage the calls.

I prefer to use file based MOH nowadays. I just took out a defective MOH unit and enabled file based MOH. Early versions of Shoretel did not have that option.

I didn't notice your post earlier because I don't usually see many new posts in the Shoretel Forums. Lately I just pop in to see if there is any new threads in the Installer or Toshiba forums.