Thanks for that info.

This site has two units: Shoregear 30 and Shoregear 220 T1A
I do not know Shoregear so I do not know which one has what on it.
I do not know if one is the Primary or maybe neither is Primary.
I am now thinking that these units are nothing and that there is another PC called the server
that would do all this and it could be offsite also. I hope that info is right.

The 30 unit already had a plug in it - as if it was used in the past, but presently blank air was on hold.
I tried the MOH connector on BOTH units but neithe one did anything.

The customer had access to the director and I found the MOH had no check mark.
When checking that box and then saving it gave an error.

There was also a place we clicked on PRIMARY but didn't do anything either.
Right now it is on hold - waiting for a ShoreTel tech to check it out.

THANK YOU all for the info - helps me understand the unit a little better.

If CON is the opposite of PRO
Then what is the opposite of Progress?