atcomsystems.ca/forum Forums Other TDM Phone Systems XBlue Networks Telephones & Systems X16 like them?

I just installed my first x-16 today. Its a basic system but if all the information is given to the customer along with the price, everyone should be happy. Programming is a breeze.

I listened to the webcast this morning. Seems very straight forward and easy breezy to install. I can see how people would like the system especially if the programming can be done by the user. Makes the user feel they are not getting charged out the ying yang for service calls and MACs.

We have installed two X16's, early last year We were there maybe two hours, 4 fones each. Have never heard from customers???? Actually called them to find out how they were doing to make certain they had not thrown out the window. They love them, do their own macs. Quick, easy way to make a few $$ and walk away.

EDIT: by justbill to remove pricing.

JHillsmo,

We were there maybe two hours, 4 fones each.

In that two hours, were you able to install the ksu, crossconnect the co lines and extensions, set up the phones, program the system, program the 8 phones, custom label the phones? We are scheduled to install a five phone x16 system Friday. There will be two of us on site. I will keep track of our time on site. I think we will be there more than an hour each.

The Initialization switch on the X16 only initializes system parameters; it does not initialize the telephone parameters. If you want to initialize the phone book or caller ID, for example, you have to use the “Reset Phone” parameter which is found in the ”phone setup” area of programming.

I have installed a few. Extremely easy. Their Tech support is great. I have been dealing with them for years since the PCS Digital System. It is a very basic system. Great for small companies that can't afford 7 or 8 hundred for a more feature rich voicemail.

This input is coming from an end user.....me.
I have some specific problems with the X16. I have been using this system for almost a year. Would I buy it again? Probably Not unless they made specific changes to the system.

1) Some of the phones have problems with lights not working. Different phones, different problems.

2) If you are on a specific line for an extended period of time (10 minutes or more, you can hear the caller but the caller cannot hear you and you must put the phone on hold and then push the line again. This happens frequently.

3) Also the nagging beep which sounds like call waiting is annoying when you have multiple incoming calls which sometimes causes you to miss what the caller is saying.

4) The handsets are not comfortable on your face if you spend a lot of time on the phone especially the ear area.

5)Sometimes it is hard to hear the caller even when the volume is turned up. Sometimes it sounds choppy and you miss some of what the caller is saying and have to repeat it back to the caller to be sure you get the correct information.

I rate these phones fair.

Why don't you start a new topic so we can try to address some of your issues?

I appreciate your comments, but some of your issues can be addresses pretty easily and should be in their own topic.

I'll bump this up to bring you a view from someone in Canuckistan

Already had 2 systems sold, and one out on a "Rental" basis for 3 1/2 years. I am now an XBlue dealer here in Canada.

Only one phone had a problem with line lights, as I reported in another thread. Other than that, no problems & clients seems to love them as well.

Another quote went out last week for a client that's moving in a month or so & who may be trading in her Nortel 3x8. My only concern with this one is that her staff are all French. I doubt that I can get French docs, but will call Ilsa to see. On the other hand, one of the sold systems was to a French notary for his home. Both he & his wife are French and not one complaint about language. Go figure. Maybe a non-issue.

Same here, Dave. One bad set in years. Lynster never re-posted so his issues could be addressed. Odds are he did NOT have a "real" installer to support his system.