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Joined: Oct 2007
Posts: 62
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Joined: Oct 2007
Posts: 62 |
We are using traditional ACD with Coral Jet, is there any way or is there any software that a manager can use to log a user in/out remotely, without having access to the PBX?
Adrian
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
There was a product a few years ago, for supervisors to be able to do what are asking.
It is called the FlexCT agent manager client.Software application used for remote agent log in/log out to ACD groups. Requires LAN (or TCP/IP)
connection to PC running FlexCT Agent Manager. Runs under Windows 95/98/ME/NT/20000. Can
be used either by a supervisor or remote agent.
Problem is you need to have Can be loaded onto FlexCT CallMaster Server or CC JET, or requires PC-2 with Windows NT (or NT
Workstation) and NIC card. Also requires independent APDL, circuit on an SDT or SFT card and
Version 11 in the Coral FlexiCom, and COM port.
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
It is kind of pricey for the CallMaster server
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