We are using traditional ACD with Coral Jet, is there any way or is there any software that a manager can use to log a user in/out remotely, without having access to the PBX?

There was a product a few years ago, for supervisors to be able to do what are asking.

It is called the FlexCT agent manager client.Software application used for remote agent log in/log out to ACD groups. Requires LAN (or TCP/IP)
connection to PC running FlexCT Agent Manager. Runs under Windows 95/98/ME/NT/20000. Can
be used either by a supervisor or remote agent.


Problem is you need to have Can be loaded onto FlexCT CallMaster Server or CC JET, or requires PC-2 with Windows NT (or NT
Workstation) and NIC card. Also requires independent APDL, circuit on an SDT or SFT card and
Version 11 in the Coral FlexiCom, and COM port.

It is kind of pricey for the CallMaster server