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Joined: Jul 2008
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I have an axxess 5000 system. I want to send calls to s hunt group to a voicemail based on night mode. Thsi hunt group also has a did number pointed to it that i want to go to voicemail in night mode.
Thank you
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Joined: Aug 2005
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The DID is easy. Go to System\Trunk Related Information\Call Routing Tables. Point the DID to a Call Routing Application setup to route directly to the voice mailbox.
If night mode callers can also access the HG, alter your Call Routing Application to send the call to the voice mailbox instead of the HG.
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Joined: Aug 2005
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The DID instructions were based upon the assumption that you have a separate Night Mode routing table.
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Joined: Jul 2008
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We do have a separate night mode routing table. When i point it to voicemail it just goes to the vm prompt not to the mail box of the hunt group.
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Joined: Aug 2005
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You will need to create a Call Routing Announcement. Remove all greetings. Set Timeout in Digit Translation to "Transfer to mailbox" and enter the mailbox number.
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Joined: Aug 2005
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Point your DID in the Night Mode Call Routing Table to the Call Routing Application you just created.
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Joined: Jul 2008
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