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Joined: Jan 2024
Posts: 1
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OP
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Joined: Jan 2024
Posts: 1 |
Hello - is anyone aware of a way to have the "Caller's ID" set as the default when transferring a call using the Blue Engage Contact Center? It seems to default to the caller ID policy and not that of the original caller, meaning we have to manually select "Caller's ID" every time for the original caller phone number to be passed along with the transfer
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