|
|
Joined: Jan 2010
Posts: 1
Member
|
OP
Member
Joined: Jan 2010
Posts: 1 |
I'm working with an Axxess system. It has a 9 amp power supply, cpu64(ver.5.2), 3 DKSC64+, 1 LSC w/ daughter card, and EVMC card. The phone system lost power to all of the phones while the system was in use. The power supply was reading the correct voltages and all lights were on all cards. Power cycling the system had no effect. Removing the power cord for 10 seconds allowed the system and phones to work again. However, if you power cycle the system the phones will not power up. You have pull the power cord for 10 seconds again, then it will power the phones. I'm trying to find out what the cause might be for this issue.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2005
Posts: 6,692
Member
|
|
Member
Joined: Aug 2005
Posts: 6,692 |
Several possibilities come to mind, but before going further I'd suggest that you perform a Major Reset from the software and then see what if any symptoms still exist.
|
|
|
|
|
Joined: Feb 2006
Posts: 8
Member
|
|
Member
Joined: Feb 2006
Posts: 8 |
I am having a simular issue but cannot get my phones to power at all. Were you able to resolve this?
|
|
|
|
|
Joined: Jun 2010
Posts: 797
Moderator-Inter-Tel
|
|
Moderator-Inter-Tel
Joined: Jun 2010
Posts: 797 |
I have seen on an Axxess system where if there is a modem plugged into one of the serial ports, it will stop the system from booting up. Once the modem is unplugged and the system is power cycled it will come right up. This is rare but I've seen it on multiple occasions.
|
|
|
|
|
Joined: Oct 2009
Posts: 109
Member
|
|
Member
Joined: Oct 2009
Posts: 109 |
Another test would be to pull all the cards except CPU and Power Supply. ***Caution: the EVMC is not hot swap!*** Push in one station card at a time and see if the phones on that card come online. I have seen a DKSC16+ take down an entire system.
The other is to watch "Message Print" to see if there is something else going on. A corrupt DB purhaps???
Also if something is causing enough errors that are writeing to the log file it will cause an insanity issue and drop the system to stop the errors.
Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager
|
|
|
|
Forums84
Topics94,291
Posts638,815
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (www.telcom1.net),
112
guests, and
415
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
