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Joined: Jul 2008
Posts: 59
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OP
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Joined: Jul 2008
Posts: 59 |
Hello,
I have a user who needs to be able to take himself in and out of a hunt group queue on a daily basis. His job discription changes in the afternoon. What would be an easy way to accompoplish that other than me ,the administrator, having to go in to the db and change it for him. thank you
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Joined: May 2009
Posts: 1,198
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Member
Joined: May 2009
Posts: 1,198 |
ACD hunt group - use feature code 328 to toggle log in / log out.
Non-ACD hunt group - use feature code 324 to toggle hunt group remove / replace.
These are the default feature codes. You may need to check to see if yours have been changed.
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Joined: Jul 2008
Posts: 59
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OP
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Joined: Jul 2008
Posts: 59 |
Sorry but that makes no sense to me. in a non acd hunt the person types in 324 and he is out of whatever hunt group he is in?
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Joined: Jul 2008
Posts: 59
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OP
Member
Joined: Jul 2008
Posts: 59 |
Also how do you key in a feature code. sorry for my ignorance but i hardly use this system and dont have much time. thanks
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Joined: Aug 2005
Posts: 6,692
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Member
Joined: Aug 2005
Posts: 6,692 |
Feature codes can be entered by simpliy dialing them from the keypad while the phone is on the hook, or by pressing the Infinity Button (Looks like a sideways 8) and then the feature code.
We are talking about an Axxess system aren't we?
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Joined: May 2009
Posts: 1,198
Member
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Member
Joined: May 2009
Posts: 1,198 |
Press the infinity key (looks like a sideways 8), and then enter the feature code.
[edit: MacGyver, you beat me to it.]
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Joined: Jul 2008
Posts: 59
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OP
Member
Joined: Jul 2008
Posts: 59 |
yes axxess system. ill give it a try
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Joined: Jul 2008
Posts: 59
Member
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OP
Member
Joined: Jul 2008
Posts: 59 |
works like a charm guys. THanks a bunch.
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Joined: Aug 2005
Posts: 6,692
Member
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Member
Joined: Aug 2005
Posts: 6,692 |
Glad it worked. Thanks for the update. :toast:
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