atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Sip Experts needed

I have an Officeserv 7030 with a basic setup. I have just changed over to NBN and have 4 sip lines. The problem i have is with two lines being used i cannot make a call or recieve a call on another line. Have i setup something wrong or do i have to have more than 4 slots? Is it possible to overflow onto my UNI-V 1 line that i use for fax only?

Do you have 4 sip and 4 mgi licenses available? What error are you getting? What kind of line is the UNI-V 1 line?

yes i have 4 licences for both. i can't remember what the message says, something about no mgi left. I will have a look today. The UNi-v line is something like a pstn line over fiber.

look at the MGI groups make sure you have 4 channels

yes i have 4 channels. i think each call takes up 2 channels?

How many VM ports do you have?

1 cabinet or 2?

What handets do you have?

Each call will use 2 mgi initially if you have digital handsets.
1 for ring generation and 1 for the call.

Your error is probably "No MGI Chs avail"

You don't want to overflow your voice lines to the fax line unless you connect it to the system and the fax via an SLT port.

Otherwise the 5th call is going to get answered by the fax machine.

Does that mean that i need more MGI channels?

I have DS-5014S handsets

How many Voicemail ports do you have?

Do you have 1 or 2 cabinets?

To get more MGI channels you will need a 2nd cabinet

It has 2 voicemail ports that i don't use
I only have one cabinet
I have 4 sip lines ..... Is there a way i can use all of them at once?