atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner Mail VS Outcalling problems - long distance calls don't work

I am running into a weird issue setting up outcalling. When i program it with my cell (local) it works just fine. When i go to a long distance number the call doesn't go out.

I have checked line assignment, call restrictions etc. When i dial the long distance number manually it works fine.

Any thoughts??

We use that, I think there are some restriction in VS. Check in mailbox settings. Or line settings.
Sorry can't be more helpful.

John, btw, how's your daughter.

Ken

Check to see if the last port (or last 2 ports if you have a 6 port VM) are restricted - #302, #307, #315, #401, #405

Put an auto-intercom button on a phone for the port that will do the outcalling, so you can see it go off hook. Does it actually grab a line? Put your buttset on the CO line in monitor, leave a message, and observe if it dials out, and what happens to the call.

Well we ended up programming it to dial the long distance call without the 1 (it's time warner cable) and it worked.

Crazy thing is if we picked up intercom dial tone, dialed 9, paused then dialed 1-585-xxx-xxxx it worked just fine. So did 9, pause, 585-xxx-xxxx.