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Joined: Aug 2007
Posts: 46
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OP
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Joined: Aug 2007
Posts: 46 |
I am trying to have calls route to AA after so many rings. I have used calling group 791, added the two pools to it, overflowed it to 770, set number to 99, time to 18, no to prompts. I have followed these directions to a tee, backwards and forwards, but I can't get it to work. The manual says "If Night-Only Call Handling is programmed, the communications system directs calls to the Automated Attendant Service only when the communications system is in Night Service." Could this be the problem? Legend R7/WinSPM 9R4
Also, WinSPM sucks.
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Joined: Dec 2005
Posts: 9,167 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,167 Likes: 8 |
Have you assigned one of the mailboxes to point towards the auto attendants?
I Love FEATURE 00
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Joined: Jul 2001
Posts: 3,345 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,345 Likes: 10 |
Call 791 from a phone. It should ring for 18 seconds, and the cover to voicemail. Remember to make a mailbox for 791, pointing to the auto attendant, as Dexman advised. If that works, need to look more at your programming for the pools assigned to 791.
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Joined: Aug 2007
Posts: 46
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OP
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Joined: Aug 2007
Posts: 46 |
Yes, I forgot to mention that I created a mailbox for 791, and it is set as an auto attendant .
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Joined: Aug 2007
Posts: 46
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OP
Member
Joined: Aug 2007
Posts: 46 |
Tom, yes it does answer. I printed a report that shows 791 has the correct lines /pools assigned. This is where I began to wonder if Night Only was causing my issue.
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