sbx vm whacky|Sundance Business VOIP Telephone Help

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sbx vm whacky #588560 05/05/15 12:39 AM
Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa davetel OP Member
OP davetel Member Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa	my customer has an sbx system with voicemail and its about a year old. they said the auto attendant wasnt working right. it only is used in night service. i called in tonight and 5 calls worked perfect, and 6 calls after 5 seconds it said the time has expired, once in the middle of the recording it said your call will be transfered to the attendant, once later in the recording it said time has expired and also said same thing during a mbx xfer. the recording is 40 minutes long. this seems like a bad voicemail card to me. anyone experianced anything like this. dave

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Re: sbx vm whacky davetel #588579 05/05/15 01:49 PM
Joined: Nov 2002 Posts: 66 gastonia, nc, us scott leming Member
scott leming Member Joined: Nov 2002 Posts: 66 gastonia, nc, us	We have had this before. Usually if they rerecord the greeting it fixes it. Be sure they are not using the speaker phone and make sure they do not turn the volume way up on the phone they are recording with. Hope this helps!

Re: sbx vm whacky scott leming #588580 05/05/15 01:51 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Originally Posted by scott leming We have had this before. Usually if they rerecord the greeting it fixes it. Be sure they are not using the speaker phone and make sure they do not turn the volume way up on the phone they are recording with. Hope this helps! Give this a try before you use the info I sent you. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: sbx vm whacky davetel #588641 05/06/15 01:14 PM
Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa davetel OP Member
OP davetel Member Joined: Jul 2003 Posts: 1,231 sbdo, ca, usa	i think the problem started about the time they changed the menu. i called them this morning and recomended they redo the menu as described. i think this may solve the problem with out going deeper. thanks for the ideas. dave

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