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Joined: May 2002
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
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Joined: May 2002
Posts: 4,302
Likes: 7
I would call Tapit, they tech support is good.

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Nov 2005
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Posts: 828
Originally Posted by Not_sirius
Now that it's working they are wanting me to tweak the costs. I found the pricing but there are some things I don't get. Like how to make 800 calls free. I also don't get where actual cost vs usercharges are manipulated. Sometimes they are the same and other vastly different.

any help would be appreciated.

All costing is coming from Tality, not IPO. You'll need to start there.
Cheers!

Joined: Mar 2009
Posts: 393
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Joined: Mar 2009
Posts: 393
I understand the raw data comes from the IPO and that Tality assigns costs to it. I just can't figure out how to make 800#'s free. I called Them but no room at the inn. I sent an email and am awaiting a response.


Thanks

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