atcomsystems.ca/forum Forums Other TDM Phone Systems Sprint - Tadiran Telephones & Systems tadiran voicemail

I just had to reset a wicmc voicemail for the 2nd time in 3 months. Is this common?

No. I would find out what is causing this. Is the system on a UPS or battery backup? Is there something in windows that is causing it to lock up? Is the phone system grounded properly(although I don't think this is it they will ask the question) I would definately look at these things.

What locks up is the ports. We found about it when they only had one port answering incoming calls. The system is 8 hours away and have not got the winmodem on it working yet. It is on a battery backup, but it tested good last time the boss was there ( if you can trust sales with a tech problem ). I'm heading there tommorrow and will see.

Is this a card level system or external PC system? If it's PC and running off analog ports and using the APDL interface this is what you gotta do sometimes. In SFE under messenging in the Coral you have to set the disconnect to D. Then in the interface field in switch option in the voicemail you have to add the parameter HUT=D. This will help dramatically.

Is this a card level system or external PC system? If it's PC and running off analog ports and using the APDL interface this is what you gotta do sometimes. In SFE under messenging in the Coral you have to set the disconnect to D. Then in the interface field in switch option in the voicemail you have to add the parameter HUT=D. This will help dramatically.

wicmc card in a ipx500. I found 5 of the mailboxes, including the routing to the main boss group, had transfer set to await answer.It's only a 4 port board, so maybe I fixed it. Now to hook up a 9600 modem over a frame relay. Ain't it something!!

Very odd only ports are hanging...have you checked to see if the trunks are hanging as well? Is it possible that they are not getting disconnect?

I don't think the trunks are hanging, as the calls ring on in to the attendent

Ok, a few questions then...are you certified on the Coral? Are you using digital trunking on the system or loop start/ground start lines? Remember, a live person answering is NOT the same as the auto-attendant..that is true for any system BTW.

No, I'm not certified. I'm supported by two trained techs, I'm just the one they send into the field. Trunks are coming thru a PRI. This is probably going beyond the idea of this forum, not to mention this appears to be getting pretty messy, the 9600 modem is on an IBM AS400. I do appreciate the help.