No, I'm not certified. I'm supported by two trained techs, I'm just the one they send into the field. Trunks are coming thru a PRI. This is probably going beyond the idea of this forum, not to mention this appears to be getting pretty messy, the 9600 modem is on an IBM AS400. I do appreciate the help.

Never blame on malice, what can be adequately attributed to STUPIDITY!!