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transfer issue #466587 01/28/11 01:03 PM
Joined: Jan 2007 Posts: 393 Hillsborough NJ Avalon OP Member
OP Avalon Member Joined: Jan 2007 Posts: 393 Hillsborough NJ	CS100, have been complaining that at some times during the day (no specific time) when the Reception on x100 hits transfer then the X the call needs to go to it doesn't ring that X, rather the caller just gets dumped in MB107. When it happens the reception could be transferring to any extension, but its always mb107 that the caller gets dumped into....any idea's ???????? :bang: Avalon Services New Jersey Voip Telephone systems voice & Data Cabling www.avalonphones.com

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Re: transfer issue #466588 01/28/11 11:17 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Either user error or a software bug... have you duplicated it? John Corrigan New Phone Systems and Service

Re: transfer issue #466589 01/29/11 01:39 AM
Joined: Nov 2004 Posts: 1,580 Likes: 1 40 miles North of Phila nonameyet Moderator-ESI - Executone
nonameyet Moderator-ESI - Executone Joined: Nov 2004 Posts: 1,580 Likes: 1 40 miles North of Phila	check in programing of zero destination and see if it is MB107? also, is ext 107 the first digital extension programmed? ( flexible number exchange)? Is there an ext 107 ? I can see the light at the end of the tunnel.. Retirement 2019 ( It has happened )

Re: transfer issue #466590 01/29/11 06:14 AM
Joined: Jan 2007 Posts: 393 Hillsborough NJ Avalon OP Member
OP Avalon Member Joined: Jan 2007 Posts: 393 Hillsborough NJ	Zero goes to x100, maybe user error, I asked them to recreate it and mark the time and date. Will see what happens. Avalon Services New Jersey Voip Telephone systems voice & Data Cabling www.avalonphones.com

Re: transfer issue #466591 02/01/11 09:59 AM
Joined: Nov 2004 Posts: 1,580 Likes: 1 40 miles North of Phila nonameyet Moderator-ESI - Executone
nonameyet Moderator-ESI - Executone Joined: Nov 2004 Posts: 1,580 Likes: 1 40 miles North of Phila	IF, You have the NSP hooked up, have the customerr hit record twice on an ext(say 100? ) when it happens and have ESI take a look...If you can have the customer let you know soon enough and get ESI in,( to look at De-Bug ) they should be able to see what's going on. I can see the light at the end of the tunnel.. Retirement 2019 ( It has happened )

Moderated by 5years&counting, nonameyet

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