atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming CallXpress 7.71, dialing long distance

Hey, have a CallXpress 7.71, recent upgrade. Now I can't get it to dial long distance.
The problem is that we have to dial a 3 digit code after the number, but we have to wait for second dialtone to dial the code.
I can listen to the notification going out, which dials 1+10digits+code, but no pause after the number. Any ideas on how to get it to pause? P, W, or comma after don't work.
Thanks for any advice/help/.
Chad

V7 is newer than I have dealt with so apparently the rules have changed. I did send a PM to one of our other Mods though who deals with CallXpress a lot. Hopefully he'll be able to answer your question, so check back soon.

Thanks, I appreciate it. There are a lot of "features" that are greyed out, and the help says "only available with versions of the telephony server prior to 6.0." Problem is, a lot of these were useful features, like long distance dialing templates, which I really need to use our codes correctly!
FYI, what I'd _really_ like to do is use a different LD access code for each employee that has a long distance phone, so we can bill them until they get a local number.

What Version AVT/AVST Software where you running before the upgrade . Was it NT or OS2 . You must of backed up your database before the upgrade , have you looked at your backup to see what dialing string / rules where applied . We are running 6.xxx on our NT boxes . I will check our edocs in the am on dialing rules/strings and let you know . I hope I can help .

OBTW, our old box died (HD failure) so we don't _have_ the old database to reference. Think it was 5.5 or so. NT, or rather 2000 server. I will see if our installer has any info, but he hasn't been too much help on this.

Chad
You should of been backing up to a network drive . Then this would not be an issue . I will still check our Edocs . I will help you all I can . We may have to contact each other via PM depending on what I find in the Edocs . Have your AVST start doing automatic backups to one of your network drives and put it's folder on your desktop once a month . Just a suggestion .

Chad here is a list of valid dial plan for you avst .
Valid characters for dialing plan

These characters are valid for use in the dialing plan:

Characters
Description

0–9, A-D, and #
Represent DTMF digits

X
Represents a single digit entered by callers

*
Copies all digits beyond this point

W
Signals the telephone system to wait for dial tone before proceeding

F
Signals the telephone system to generate a hook flash

P
Signals the telephone system to pause for one second

<> (angle brackets)
Separates digits to be sent out-of-band (instead of over the telephone line) in an outband integration

-, (), and . (hyphen, parentheses, and period)
(Optional) Can be entered for clarity


Important The same dialing plan characters can produce widely different effects on different telephone systems. Consult the integration document for your telephone system before configuring or modifying your dialing plan.

so your dial plan should look like this

Modified Phone # 1-xxx-xxx-xxxx
Dialing Instructions 1-xxx-xxx-xxxxpw-xxx

hope that helps

OBTW, thanks but, when I try to put in the modified phone # as 1-985-xxx-xxxx, and dialing instructions as 1-985-xxx-xxxxPW-xxx, I get a window titled AT_MBox, that tells me "The phone number 1985-xxx-xxxxPW-xxx contains invalid characters "pw" that will be removed. The valid values are "0123...ABCD*X-()#"

This is NOT what the help file tells me, it says I can use P,W....et cetera.

At this point, It'd be fine to have all LD voicemail callouts use the same code, I just really need to get it working.
Ideas?
Thanks again.

let me see if I can input that string in our release 6 boxes .I will post back .

Chad
The P&W is not supported in Release 7 . If you post a clear description on your application . I can probably find a work around for you . Let us know . Thanks

wow, how...umm, useless?
However, somehow it dials 9 before dialing an outside line, I don't understand where that is input, I wasn't able to find it anywhere in the dialing string.
What I need to do is:
Dial a long distance number:
1-xxx-xxx-xxxx
pause 1 second
dial a three digit long distance access code.
Preferably, a way to input the code in the immediate notification field of the subscriber mailbox, so we can charge calls to the agent that won't get a local number.
Note: the pause is vital, calls will not go through without it.
THANKS.

I will ponder this and post you in the AM via PM .
I have a good idea of a work around . I just need to test it first when I return to the shop tomorrow !

OBTW, you are awesome! I appreciate your help. This is the 4th callxpress system we bought from this vendor, I'm pretty new at the office, but apparently he'd been really good about tech support before, but seems like he's dropped off the face of the earth.

Chad
Don't thank me . Thank Sundance without them this forum would not exist ! IMHO

yeah, THANKS SUNDANCE!
By the way, if it makes any difference, I'm on a toshiba DK280.

Chad I set this up on our only 7.50 box . It works fine . It's gonna be a one time PITA because you are going to have to do it on a per mailbox basis .

1. Click on the features tab . Enable long distance .
2. Click on the msg notification tab .
enable message notification and adjust your hours of notification . type in you 1-xxx-xxx-xxxx number . Type will equal PIN . Pin number will be your 3 digit code . Wait time for renotification will be 15 min . With the Type=PIN it will wait for tone . It worked on our box .

OBTW:
Wow, sure does work, and waits for tone to put in the "PIN #." However all it does after dialing is sends DTMF as if to a pager! Good workaround, but if anybody has any ideas on how to get it to voice notify, please let me know!
I'm going to continue trying to convice her to get a local number, meantime.

You left out the voice notification when you explained your application . Thanks and convince her to go local . :thumb:

Hopefully when she gets the bill from 10 callouts per day, at 6 cents each, every day, she may see the light
We are right across the state line from Louisiana, and I probably make more LD calls to LA cellphones to people living locally (after hurricane Katrina) than anywhere else. It's when our own employees have them...

Chad what type of site is voicemail dialing into ?
please explain as thorough possible .

Into? Not sure what you mean OBTW. Let me know and I'll post back.

What I mean is what application are you using for "voice notify" ? Are you calling Cell Phones or Blackberries . The voice notification has me confused on your application . We have our AVST notifying Blackberry user . The person answers the page . Voicemail comes on and states you have 1 new voicemail message to listen to your 1 new voicemail message press x . If they have UM it also gives them the option to listen to new Emails . The AVST is vey flexible on message notification . We even have it setup where paged/notified people can press 1 digit to use our "SEAT" .

OBTW:

Yes, I want it to do that same thing. Using cellphones, voicemail dials "new message for...enter your security code" etc. Works great for people with local numbers, can turn it on and off as needed. It's just the long distance one we're having a problem with, and that's only because I need it to wait for dialtone after entering 1-xxx-xxx-xxxx.
Anybody else have any ideas? I would try calling AVST tech support, but they will only talk to dealers, and ours hasn't been too much help.

When I get to work tomorrow I think I can duplicate your senario . I will post back 6-16 .

I have access To AVST tech support . But I don't think it is needed ! Had you fully defined your application in your first post , this would be a closed subject now ! Techs that are trying to help should not have to pull and pry little tidbits of info from posters . IMHO .

Thanks OBTW, and sorry, kinda new to this :-D

See Chad. Told you I'd hook you up.

Hey Darrell, would changing the modem have been an option? I'm just wondering if Chad were to go with something like a USR Courier that would read the W command if it would solve the problem? Apparently, if I'm understanding correctly, he can put the string in, it's just not being interpreted by the outdial modem.

MAC
In this instance there is no modem involved with the AVST or Toshiba that I can see . The AVST should just be using an outdial port dialing 9+ waiting for confirmation tone and sending the PIN Code . But since I have had to drag bit by bit of info from Chad . I could be working with oranges while he is working with apples . I set up the voice notify in our 7.50 with what I think he was trying to achieve , but then I have been wrong twice on his intended application . Excuse me Chad this is not directed at you . You seem to be a very sharp person . But If I had a flat tire , I would not call AAA and say my car won't run ! Can you help ? :shrug:

I see what you mean. That shows you what versions of CallXpress we still have running

That makes a lot more sense. I was thinking of a totally different box. Guess that's why I tossed this one to you. Never bring a knife to a gun fight :rofl:

Mac
My friend you bring a knife , I will bring a gun ! We got each others back covered . :toast: :rofl: . I hope you have a marvelous weekend ! Mac , if you are a Dad . Have a Wonderful Father's Day !

OBTW, thanks, let me try again.
CallXpress 7.71.
Voice notify subscriber of new voice messages (immediate notification)=intended application.
Problem, subscriber has a LD phone number, and our LD service requires a code/PIN after the 1-xxx-xxx-xxxx, AND requires a pause after -xxxx before it will recognize the code.
Will dial local numbers just fine to voice notify. What I need is to put in a Pause (or wait for dialtone, either would work) after the number then PIN/access code.
When I try to put in P or W in the dialing string in the sub. mailbox, immediate notification section, gives me error (not valid in dialing plan).
THX.