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Joined: Jun 2007
Posts: 31
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OP
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Joined: Jun 2007
Posts: 31 |
Hi All
Just wondering if anyone knows about display issues with the 22 button display phones. I am about to send back my 8th phone with a display problem in the past month.. they seem to be falling fast and furious.
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Joined: Sep 2004
Posts: 4,197 Likes: 2
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Joined: Sep 2004
Posts: 4,197 Likes: 2 |
There was a manufacturer defect on some of the Aspire phones that can be exchanged though your dealer. I have replaced hundreds.
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Joined: Mar 2006
Posts: 1,596
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Joined: Mar 2006
Posts: 1,596 |
I know there was a problem with display phones with the DSX. They changed manufacturers over this. I have replaced hundreds of those as well.
To NEC's credit, the process to get them replaced is rather simple (if backlogged a bit)
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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
Amen to that! I have replaced doznes of these phones in the past couple of years. They seem to fail in groups......I can go for months with no issue, then all of a sudden a customer will call and tell me they have a half dozen phones with bad displays...... I agree, NEC has been good about the replacement program.
I do think it would be easier to just supply the repalcement displays and let us swap them out in the field - but I guess they don't want to do that.....
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Joined: Apr 2005
Posts: 2,505 Likes: 2
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Joined: Apr 2005
Posts: 2,505 Likes: 2 |
NEC does supply the displays at no cost for the dterm 80 phones, the minimum they will send out is 60
We get old too soon, smart too late
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