atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK280 VMail forwarding

I have a customer with a DK280 and a 2 port Telekol Minitel 128. This is a small municipality office, so some lines are programmed to ring directly to auto attendant, and some to live ring. The live ring lines ring to the police department which is normally manned, but since it is a small village, at times no one is in the office. Because of the physical layout of the police department, all phones are programmed to ring on incoming lines, and are CF-NA to the voicemail system, however NONE of the forwarded phones will send an incoming CO call to the voicemail system. Internal calls and transferred calls forward normally. Is it even possible to forward an incoming call to the voicemail system if more than one phone is ringing?

Thanks in advance for any help you can provide.

It would be quite easy to set the lines to ring the first port of the voicemail in program 83.

After 24 seconds the 1st VM port answers.

Do you need to get any more fancy than that?

Most of the lines DO ring the voicemail port(s) first. What I'm looking to do is overflow more than one ringing station to voicemail, but since the DK280 doesn't really send much in the way of DTMF integration, at least concerning trunk number ringing in, I have to forward a station to a particular mailbox that is set up as an IVR type box with menu options since I can't separate tenants in a way the voicemail will recognize. Using pgm 83 would work, but I need to send these phones to somewhere other than the main greeting- I need a greeting specific to the police department.If I have only one phone ringing on the line, it forwards the way I want it to, but if more than one phone is programmed to ring in program 81, the call won't forward at all.

Fancy doesn't begin to describe what I need. I'm beginning to think miracle/newer phone switch is more descriptive.

If your software is rel 3 or above, you can have the voice mail foward to a phantom DN which you can program to appear and ring on multiple phones using progs 39 & *71. Have one phone as the owner of the PhDN (prog *33) and use this phone to set up call forwarding (Int#603) & voice mail integration (Int#656 & Int#657).

Thanks to everyone for the help. I'm leaning towards BobRobert's solution....the thought of phantoms in the police department is kinda interesting....