atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Advanced forwarding on CTX670

I'm trying to set up something that tech support says can't be done, but there should be a way to do it. Got a group of extensions that want to be forwarded from one to another in different orders depending on which one you call.

Call 210, no answer, goes to 215, then 220, then 200.
Call 215, no answer, goes to 220, then 210, then 200.
Call 220, no answer, goes to 215, then 210, then 200.

Can't put an extension in multiple hunt groups, can't forward to a MCG because it would get stuck in a loop, don't have enough buttons for phantoms. Any suggestions?

I've put Phantons on Keys that are not physically on a phone. Add a DADM module that isn't there. The phone will still ring if the phantom is called.

You must have off hook preference to Ringing so it will answer when the phantom rings, on phone goes offhook.

You can have one Ring Immediate, one on Delay 1, other on Delay 2, then Call foward to 200. You would have to remotely set the call foward using #6034.

You should be able to do that on a MCG also, but system call foward would have to be longer then delay 2.

I would think by the time it gets to ext 200, most people would give up anyway. Some people just try to make thing way more complicated then they need to be.

Still working on this issue...

If I use phantoms on non-existent buttons, they won't be able to go back to the call if they put it on hold, or even understand why their phone is ringing with no buttons lit.

How would you ring the MCG by dialing the individual ext. #? The MCG pilot # can't be the same as an existing DN.

They said this used to work until we had to replace 1 phone that had a problem. No matter what we did to that 1 phone, it shouldn't have affected the others.

I've talked to several people at tech support and even one of Toshiba's engineers, all gave the same answer. :bang: :bang: :bang:

Last time I put a phantom on a virtual button, was for a door phone. I don't use it often. Sometimes for a permanent CF External DN.

But the display will show what is ringing. If they have line appearances it should hop to the line. Also, they must have offhook pref to pick up ringing PhDN. I thought at some SW level they add having phantons hopping to PDN keys also..(maybe it was just a dream)

I see that puting calls on hold, etc would be a problem also. It wasn't a perfect idea, just trying to throw out something.

When I mentioned MCG, I was thinking that the MCG would have to be a different DN that they would call to start the chain of ringing.
IE;
Call MCG pilot 310
Ext 210 Immediate
Ext 215 Delay 1
Ext 220 Delay 2
CFNA to Ext 200

They probably wouldn't like that either.

I think Toshiba intentionally prevents CF from cascading to multiple DNs. My personal guess would be that it never worked the way they are trying describing it. Programming wouldn't change with a different phone right? If it did work before, and programing didn't change, couldn't you look at the way it was programmed?

You could use a Feature Flex software with a follow me feature. They would just need 1-LIPU, 1-MAS, plus a Feature Flex licences and you're done! Upgrage to 3.10 if need. Or upgrade the processor to 4.10 and see if UCD will work for you.
These last few are probably the least productive idea.. Good luck. I would be curious if you find a solution.

Update to the latest and greatest software version. And use the UCD hunt group method.
Fwd your ext# 210 B/na to a UCD pilot number with 3 phantoms in an terminal hunt group with automatic overflow after 4 rings.

This way they can just logout of the group too.

The UCD group does have its draw backs though, once it goes to the group the call will ring untill answered. I did have problems with the overflow and hunting in the previous versions. Hopefully they fixed that.

Just a thought, I hope it helps..

Thanks for the good ideas, but these people barely know what a phone is. UCD would put them into therapy.

I'm also guessing it never worked that way, they're probably thinking of their old Definity.