atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems BCM 400 to 450 upgrade issue

We upgraded a BCM 400 to a 450, used migration manager. All the programming came over except 4 phones that lost a few buttons.

Our big trouble is the site to site 4 digit dialing. The calls still go to the other sites, but don't go to the right extensions. They are defaulting to the prime set. When I monitor another site and call it, I am only getting 3 digits instead of 4. I dial 3787 and on the far end it only shows 787 ? We have checked and re checked the old against the new and can see no differences. How do I get my 4th digit back?

Everything else seems to be working fine. Voicemail, internal dialing is fine, and the other locations can dial the correct extensions to this site.

The only other thing is that the status light is flashing, which according to the manual means a service is initializing, but I don't know what that is.

Thanks for any advice.

Check for absorb digits on the route to the other site. It should be none.

We have checked that. When we monitor both sides, I see the 4 digits going out. At one site I see it take the first digit off and defaults to the recep.

The other site doesn't show that, it just shows 2000(The prime set) and then she can answer and transfer. The number and name field shows 2706 and the DNIS 2415 (the ext calling and the ext called)

Hmm, could you hack it to add an extra 2 on the outgoing route?

Seems like it must be something in the trunk setup/digit table on the receiving PBX...

The only change is on the site we upgraded to a 450. I have the 400 guts in a spare box, and when we plug it into the network, the calls go through just fine. It is something in this 450, cause it happens at 3 sites.