atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems 3300 ICP V8.0.29 forwarding question?? How to?

I have a customer that would like to temporary forward calls via IP & or Xnet to another extension in another cluster. These systems are connected in a network so forwarding is possible. Example: 801-3401 in system "A" would like to have all calls forwarded to 806-3600 in system "B". The customer currently has voicemail boxes setup in both locations. They would like it if someone calls in to x801-3401, the call would extend to x806-3600, then after 4-5 rings to go into 806-3600's voicemail box instead of the 801-3401 mailbox. I have it setup and the forwarding is working properly, but I'm unable to get it to go into the extended extension mailbox. It bounces back to the originating extension mailbox. Sorry if it sounds confusing! Thanks in advance... I'm starting to think it's some setting in class of service, like ring back timer or semething like that??

What you're seeing is exactly what should be happening, unfortunately in your case it's not what you WANT to happen. I'm assuming both systems are using the same VM system, so when a call hits 801, then forwards to 806, and is then bounced to VM, the VM intergration still has the info from where the call originated (system 801).

The work around is a bit tricky, what you need to do is set up a "phantom" ACD path to break up the call path a bit. Here's how:

All of the programming is done on system "A", and you'll need 3 DN's (ACD Path, Agent Group, Speedcall). Users will never dial them, so you can user * or # as digits if you want/have to.

1. Program a speedcall for a "local" DN to point to 806-3600.

2. On system 801, create an ACD path. You'll also have to create an Agent Group, but leave it blank (no agents assigned to it). In the Path Assignment form for the ACD path, make sure you enable the "Queue Callers To Group When No Local Agents Are Logged In” option. Set the Interflow timer for 1 second, and the destination will be the speedcall you programmed in step 1.