atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems IPO 500 Nortel feature ??

So on a Nortel BCM, to park a call you hit a park button, the call is automatically parked in a slot(101). To pick up, you get intercom dial tone and dial 101, call connected.

Can this be duplicated on IPO? Customer parks calls all the time. They don't want to have to press *37*N# and *38*N#. Having it default to their ext # plus a digit is not ok either, because A. that is very random, and B. it will be more keys to press.

These will be T7208 phones, so they don't have the real estate to have 3 or 4 park buttons on each phone.

Any help or ideas would be great.

Ipo 7.o using existing t series phones.

How about shortcodes:

*72X / Park Call / N / 0
*78X / UnPark Call / N / 0

(*Park Call and *Pick Up call)

They can transfer the call to *72 and a single digit, they can pick up the call with *78 and that single digit.

You could put each on a button, label Park and Pickup, they would Transfer, press Park and dial a digit, and to retrieve just press Pickup and dial the digit.

The Feature codes for park and unpark on the nortel edition should work as they do on BCM's and norstars. We have done two of these upgrades so far and 90% of all features work the same.

Tommy, great advice. It works just like you said. I was able to make the codes 101 and *101 so it is the same numbers they have been hearing paged for pick up. Thanks a bunch.

The Nortel addition is not available in North America. At least that is what I have been told.