Hospitality call data - 11/30/12 04:07 PM
I have a customer with a couple of hotels and he is asking for:
"call abandonment data from our call systems? I'd be curious to see how often calls go unanswered or calls get dropped or even how long it takes to get an answer"
I know ACD has these features for call/contact centers. Is anyone aware of or have used any kind of call tracking for the 200ICP platforms in a hospitality setting?
Thanks,
Rich
"call abandonment data from our call systems? I'd be curious to see how often calls go unanswered or calls get dropped or even how long it takes to get an answer"
I know ACD has these features for call/contact centers. Is anyone aware of or have used any kind of call tracking for the 200ICP platforms in a hospitality setting?
Thanks,
Rich