SMS messaging alerts getting cut short - 08/05/15 10:23 PM
We have been having difficulty with seeing the full message when using the SMS alert function under an Allworx user to alert the user of new voicemail. The problem is that the subject of the text is cut short resulting in the caller ID number only partially coming through. If the caller ID name is short enough, then both name and number are visible. After extensive testing, it appears that [email protected] and [email protected] both chop the message short but [email protected] works. I thought this must indicate that the Allworx PBX is sending out the full message but AT&T has a character limitation on the subject field where Verizon does not but after further testing I found that AT&T does not appear to have any character limitation on the subject field. We are current using message alias as a work around to using SMS alert but this issue bugs me and I would like to know if anyone else ran into the same problem and/or found a fix.