Additional Extension needed - 02/08/10 05:47 PM
We need to add an additional extension to our Inter-tel GLX plus (w/o LCD) & were told by AT&T that they cannot perform the work due to having an outside vendor supply our phone equipment. The vendor quoted us a price of $130 for the trip charge (inclusive of the 1st hour of work), however I am wondering if there are private contractors who might be able to punch the wires into the phone system since there is no dial tone at this extension currently? I did learn that the AT&T rep did find a dial tone at the AT&T equipment within our office, so I'm wondering if the jack is already wired & therefore the wires just need to be added at the phone equipment site. Please advise how I might go about finding a private party to handle this type of job vs. going with the phone vendor who wasn't willing to give any information on our account without actually coming out for the $130 fee. I would think that since they installed our system that they would be able to tell us if our current system can handle an additional extension without having to incur a fee to simply find that out.