Was my suggestion about cleaning up the installation errant?
For some reason, my responses tend to garner terse replies from Anonymous users.

Click

My follow-up reply was restrained. I could have punched back, but opted to stay focused.

I'm wondering why the poster would think 23 years of telephone experience would not equate to some expertise in cabling. In my area, Comcast techs are highly regarded as lazy and untrained. I wouldn't lose any sleep over it.

A lot of these guys follow the mantra 'Can't see it from my house..' No craftsmanship anymore.