"phantom" ringing at all extensions - 02/23/06 04:27 PM
Occasionally, our Executone/ESI Medley will start ringing all extensions at once. Every phone must be picked up to stop it from ringing, though calling an extension that forwards straight to voice mail will also stop that extension from ringing. The phantom call normally displays as originating from a phone where the user has accidentally hit # and 0 at the same time while trying to make a page. However, it has also shown this from a CO line at least once. Any ideas as to what's going on here, either preventing it or perhaps an easier way to stop it when it occurs?
Also, since the Medley is actually an ESI product, should questions about the KSU be posted in that forum instead? Thanks.
Also, since the Medley is actually an ESI product, should questions about the KSU be posted in that forum instead? Thanks.