Hey folks,

Has anyone gotten the dial block from a menu to do a centrex transfer using sip trunks?

I can do an external transfer manually and it works just fine, but I think it's something to do witth the Dial Block. The logs say


2) [MNU Day Main] Searching on Caller entry - 2
CP 13:55.24.49 2) Key set to <2>
2) [DAL Will] Dialing xxxxxxxxxx
CP 13:55.26.41 2) Using [STN Centrex Transfer] station block
CP 13:55.26.41 2) Transfer consultation hold
CP 13:55.26.41 2) Flash hook
CP 13:55.27.43 2) DCS Dial: 49
CP 13:55.29.47 2) DCS Dial: xxxxxxxxxx
CP 13:55.31.52 2) Call progress result: Answer - No supervision
2) [DAL Will] Answered
2) VM hanging up

But it returns to the menu and doesn't actually dial out. Now 49 is the feature code for flash.

When I change it to an off premise station it gets a bit further. I hear ringing, but the destination number doesn't actually get the call.

1) [MNU Day Main] Searching on Caller entry - 2
CP 13:45.43.52 1) Key set to <2>
1) [DAL Will] Dialing xxxxxxxxxx
CP 13:45.45.47 1) Using [STN Off Premise] station block
CP 13:45.45.47 1) Transfer consultation hold
CP 13:45.45.47 1) Flash hook
CP 13:45.46.49 1) DCS Dial: 9
CP 13:45.47.52 1) DCS Dial: xxxxxxxxxx
CP 13:45.47.52 1) Call progress result: Answer - No supervision
1) [DAL Will] Answered

In this case it rang for the duration of the transfer recall and then went back to the menu.

Cheers,

B

In the Dial Block when it asks for what type of Transfer, do you have Centrex Transfer as a Station Type option

@phonman, Yes it's set to Centrex.