SL1100 Auto Attendant - Reporting\Logging - 10/10/18 02:53 PM
Hello,
We recently made some changes to our Auto-Attendant and some callers seem to be reaching the wrong person. I know in the SMDR with my current settings I can see what extension eventually picked up their phone call, but I wondering if there is anywhere I can see what button/option they chose from the Auto-Attendant (if they pressed 1 vs 8).
Thanks!
We recently made some changes to our Auto-Attendant and some callers seem to be reaching the wrong person. I know in the SMDR with my current settings I can see what extension eventually picked up their phone call, but I wondering if there is anywhere I can see what button/option they chose from the Auto-Attendant (if they pressed 1 vs 8).
Thanks!