atcomsystems.ca/forum Forums Thread Like Summary - Virtual extensions

HI folks,

Looking to have virtual extensions that, when dialed from the auto attendant or from a set forward out to a designated cell phone.

We have a CIX 100 with a strata messaging unit.

The other challenge is updating the cell number that it is forwarded to.

I thought I had it sorted programming a PhDn then remote forwarding it #6031, extn num#, 9+destination.

When we try it in the auto attendant though there is just silence and then a single beep. No outgoing lines are activated.

If there is a way to do it without using a PhDn, That would be awesome.

-W

Why don't you put the cell numbers into speed dials and from the AA you can dial the speed dial required, this way the customer can edit the speed dials when needed?

Have you allowed the SM VM access to make outside calls eg it is unbarred? asthe VM ports are usually barred to stop toll fraud.