1) In the CCR Table, choose the destination number that should go directly to voice-mail. Type = Voice Mail(Station Group), Value = 401 (or whatever group is assigned to the VSF-VM), VMID = Station number of the voice-mail box.

2) In Station Group Attributes, Overflow Destination = STA/NET or Station Group, 401 (or whatever group is assigned to the VSF-VM), Overflow Timer = 15, Mailbox Wait Station = Station number of the voice-mail box.