atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems "we are unable to complete your call at this time" after power supply busted

So after replacing the power supply, all calls that come in now get "we are unable to complete your call at this time" followed by the regular greeting (at which users can enter the extension). when entering the extension it transfers the call to that extension but if no one picks up it does not go to voicemail but back to the "we are unable..." followed by the greeting again.

I put ext 40 and 41 into hunt group 7, but no dice

put one of the phone extensions into Automatic VMS coverage #310, but that didnt work either and now when i enter that extension now at greeting it wont transfer to it

when dialing intercom 777 get busy signal from every phone

was able to access and listen to voicemail messages by dialing in from an outside line

what in the world is going on????
Please help get rid of the stupid unable to connect message and put my voicemail back on

I will worship you for the rest of my life, or at least for the rest of this wonderful Lucent ACS R3 103G7 with PC card release 2.0 life!

We can only guess that you have a Partner, but which? And what cards are in the system from left to right?

I have never heard of a Partner Messaging system of any type having a "We are unable to complete your call at this time" message.

Could it be that the VM's you are able to get is your service provider's VM like through at&t or who ever.

Maybe it is just me, but your post seems a little confusing.
As far as you getting a busy signal when you dial icom 777 or trying to use your VM button on your Partner phones, it sounds like you may have lost your programing maybe.
Did this happen after a lighting strike?

Partner ACS R3.0

cards, left to right:
Partner remote access 12G1
Partner Voice Messaging CWD2 R2.0 PVM

I suppose it could be something with cablevision, the phone lines go through EMTA3528 cablemodem. But I get the same thing whether calling from one of the office lines or my cellphone (if it makes a difference)

as for the lightning strike - I came in two days ago to find the system completely shot. When I took it apart I noticed one of the boards (power supply board) had been fried. So I bought and replaced the power supply board...and this is what I got...

Ah, so when you took it apart to replace the power supply, you also wiped out the programming.

If you're lucky, you have a valid backup on your memory card.

OK, when you replaced that PS you would have definitely lost your programing, depending on how you brought the system back up and whether or not there was a back-up/restore card in the system with a current good back-up .
But sounds like you have service provider problems as well.

You would probably be ahead to contact your local Avaya Business Partner and let them come out and evaluate your system and situation.

ok so its ext 78 and 79 that need to go into hunt group 7...that cleared everything

now when you call in from outside all phones ring...nothing picks up

tried the auto and manual backup restore but "empty file" on both...

does this mean that I now have to spend the next few days reading through the 500 page book and try to program this thing as i pull the remaining few hairs out of my head?

Yes it does, or you can contact any moderator of this forum and we can walk you through the programing for a very small fee.

If the "we are unable to complete your call at this time" recording plays right before the menu, is it possible that those words somehow became part of the greeting?

I got to ask...........how could that happen? :confused:

I'm not sure really. It was just a thought.

Do you have a backup? If you took the thing apart with out making sure...LOL sorry, dont mean to laugh, but that sounds like something a CG would do......

Well if you come to the office to find the whole thing completely dead (thus the burned out power supply board, which was discovered only after taking it apart) you cant exactly make sure you have a valid back up can you? Actually at that point you're really just crossing your fingers and hoping that the new power supply you just threw money at will get the thing back to life and the processor was not danged.

#123 is your friend

Well if you come to the office to find the whole thing completely dead (thus the burned out power supply board, which was discovered only after taking it apart) you cant exactly make sure you have a valid back up can you? Actually at that point you're really just crossing your fingers and hoping that the new power supply you just threw money at will get the thing back to life and the processor was not damaged.

Hate to sound like a broken record but that is why you don't buy off ebay and instead have a relationship with a local Avaya dealer. How long were you without your phones while you screwed around finding, waiting for and replacing that power supply hmmm? Guess your business isn't that important to you.

does this mean that I now have to spend the next few days reading through the 500 page book and try to program this thing as i pull the remaining few hairs out of my head?

Your choice.

-Hal

Let me sound like a broken CD...why would you support a phone system without a backup memory
card, spare cards and full documentation of the
system programming??????
Better yet...have a test bench to test the cards
after you first get them, saves time and grief.
If you know what to look for, for the cost of
what you can get spare parts on ebay for....In
the opinion of this tech...is worth it.......
You have never had a defective part arrive from
a AVAYA dealer....

You have never had a defective part arrive from
a AVAYA dealer...

True because I test everything before it goes out the door and I do not sell anything without installation. This is not a DIY project. So if you buy from me you know everything is going to work when I leave. And if anything happens you know who to call. That protects Avaya's and my reputation.



-Hal

/ok so its ext 78 and 79 that need to go into hunt group 7...that cleared everything?

/now when you call in from outside all phones ring...nothing picks up?


You forget about #506 # #206 command.

The recording "we are unable to complete your call at this time" sounds like it is a message coming back from telco and not your equipment. One way to determine this is to safely power down the cable vision box and place a test call. If you get the same recording then you know its not coming from your equipment. The other thing I would suspect is programming like mentioned above that maybe it got wiped away. I think going forward investing in a UPS system is a good idea. I wish you luck. Been there before...

Frustrated user, maybe what you were hearing was "Your party is not available" when you called in. I realize at this point that what you were actually hearing is moot, as you have already discovered that ext. 78&79 need to be assigned as VM ports. You obviously have a manual as I see no one was forth coming with the answer ( or it was deleted ).Keep reading your manual. The Partner system is in my opinion one of the easiest phone systems learn and understand ( especially if you can get a little help ). The people on this forum that have responded to your post are some great people, knowledgeable , friendly and respected. The advice you have received is solid. There is no doubt ). The people on this forum that have responded to your post are some great people, knowledgeable , friendly and respected. The advice you have received is solid. There is no doubt in my mind based on your post you possess the skill and manual to fix this problem yourself, so I ask what’s your time worth? A qualified tech would be able to fix this problem in 30 minutes ( + travel ) What would that be worth to you? Good luck. in my mind based on your post you possess the skill and manual to fix this problem yourself, so I ask what’s your time worth? A qualified tech would be able to fix this problem in 30 minutes ( + travel ) What would that be worth to you? Good luck.

What? sorry about that

It seems the amount of time and energy you are speeding on what seems to be a fairly simple problem may be more then it is worth. If it continues get a trainned tech to help.

Actually, it seems everyone else is spending time harping on this problem, speculating on the cause.

After a couple of quick PM's, knowing that he lost his programming, 4 simple programming steps got his system running again to the point that all he has to figure out is programming the button on the phones.

Well, seems what we were harping on is what solved the problem. You are an Avaya BP, no?

-Hal

sometimes KISS is the best trouble shooter.

And having spare parts that you know work,,,regardless of where they came from.

It sounds like to me that there may be 2 lines shorted together from the telco. when the vm answers, both lines are connected and the telco sees incorrect dialing or such on one of the lines....something similiar to this maybe.

I know this is old but it makes me laugh my #$% off.
People are so cheap that they will go 2 days without phone service to avoid a service call. Must not have much of a business.z

That was exactly my point. I don't take credit cards but I seriously doubt this guy would be willing to pay a dime for support anyway. What I was "harping" on then was put your wallet where your mouth is.

-Hal