atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems "we are unable to complete your call at this time" after power supply busted

So after replacing the power supply, all calls that come in now get "we are unable to complete your call at this time" followed by the regular greeting (at which users can enter the extension). when entering the extension it transfers the call to that extension but if no one picks up it does not go to voicemail but back to the "we are unable..." followed by the greeting again.

I put ext 40 and 41 into hunt group 7, but no dice

put one of the phone extensions into Automatic VMS coverage #310, but that didnt work either and now when i enter that extension now at greeting it wont transfer to it

when dialing intercom 777 get busy signal from every phone

was able to access and listen to voicemail messages by dialing in from an outside line

what in the world is going on????
Please help get rid of the stupid unable to connect message and put my voicemail back on

I will worship you for the rest of my life, or at least for the rest of this wonderful Lucent ACS R3 103G7 with PC card release 2.0 life!

We can only guess that you have a Partner, but which? And what cards are in the system from left to right?

I have never heard of a Partner Messaging system of any type having a "We are unable to complete your call at this time" message.

Could it be that the VM's you are able to get is your service provider's VM like through at&t or who ever.

Maybe it is just me, but your post seems a little confusing.
As far as you getting a busy signal when you dial icom 777 or trying to use your VM button on your Partner phones, it sounds like you may have lost your programing maybe.
Did this happen after a lighting strike?

Partner ACS R3.0

cards, left to right:
Partner remote access 12G1
Partner Voice Messaging CWD2 R2.0 PVM

I suppose it could be something with cablevision, the phone lines go through EMTA3528 cablemodem. But I get the same thing whether calling from one of the office lines or my cellphone (if it makes a difference)

as for the lightning strike - I came in two days ago to find the system completely shot. When I took it apart I noticed one of the boards (power supply board) had been fried. So I bought and replaced the power supply board...and this is what I got...

Ah, so when you took it apart to replace the power supply, you also wiped out the programming.

If you're lucky, you have a valid backup on your memory card.

OK, when you replaced that PS you would have definitely lost your programing, depending on how you brought the system back up and whether or not there was a back-up/restore card in the system with a current good back-up .
But sounds like you have service provider problems as well.

You would probably be ahead to contact your local Avaya Business Partner and let them come out and evaluate your system and situation.

ok so its ext 78 and 79 that need to go into hunt group 7...that cleared everything

now when you call in from outside all phones ring...nothing picks up

tried the auto and manual backup restore but "empty file" on both...

does this mean that I now have to spend the next few days reading through the 500 page book and try to program this thing as i pull the remaining few hairs out of my head?

Yes it does, or you can contact any moderator of this forum and we can walk you through the programing for a very small fee.

If the "we are unable to complete your call at this time" recording plays right before the menu, is it possible that those words somehow became part of the greeting?