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Joined: May 2009
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Any ideas on what causes this? This is from the event log. Have replaced the 509 processor already with no improvement.
Simple Name Count Last Reset Event 16 06/02/2009 11:11:02 AM software initiated - cold start
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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I've never found the admin software error logs of much use Bill.
What problems are you having with the system/systems? Out of the blue restarts?
Also is it a R.7 that you are working with? If so what version?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Yes they are seeing out of the blue restarts. The version is pacs7.91.0
The customer has 6 18d sets and 7 analog sets.
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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Have you ruled out the posibilty of having A/C power problems?
And is the system on a battery backup?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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System is not on battery backup. In the past I believe power fails cause a different message from software restart.
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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I would put it on a good battery backup and see what happens.
Like I said before, I've never found the admin software error message log on a Partner worth much.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Have replaced or isolated all packs and carrier. Have tested or removed all extension wiring. Have installed an APC? battery backup which indicates no issues through it's software. The analog sets are polycom units with headsets. They have lights when in use, but I've removed half of them in case there was too great a current drain when in use. It seems the only other area might be power surge on one or more c/o lines or a problem with one of the 5 18D sets. Any more ideas?
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Joined: Feb 2005
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Any more ideas?
None of what you attempted or are thinking except for the UPS would have any effect on your problem. Next step is to replace the ACS.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Do you have PC VM in it? I had ones ACS was resetting itself for split of a second cause by PC VM card in slot 2. If I changed a slot to 1 all was OK.
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Have already replaced that with the same result. I'm down to removing c/o lines one at a time and swapping out the 18D sets one at a time. Open to any suggestions.
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