|
|
|
|
Joined: Aug 2002
Posts: 1,070 Likes: 1
Member
|
OP
Member
Joined: Aug 2002
Posts: 1,070 Likes: 1 |
Customer decided to plug in their MS Surface DOCK 2 docking station ethernet into the back of the Poly IP 330 phone and it would disable the phone altogether. Previously a desktop computer was attached with no issue. I have never used a Surface tablet or a docking station but not sure why ethernet out would disable the phone?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2004
Posts: 1,621 Likes: 29
Admin
|
Admin
Joined: Aug 2004
Posts: 1,621 Likes: 29 |
Maybe LLDP has something to do with it? You could try turning LLDP off on the phone (if that's an option).
How does the phone behave when the dock is plugged in? Does it immediately power off completely?
I once saw a case with Aastra phones back in the day where the cables were reversed - POE switch was plugged into the PC port and the PC was plugged into the network port. Surprisingly, the phone powered up but needless to say there was some strange behavior!
Last edited by Toner; 06/29/22 02:22 PM.
![[Linked Image from web.atcomsystems.ca]](http://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
|
|
|
|
|
Joined: Aug 2002
Posts: 1,070 Likes: 1
Member
|
|
OP
Member
Joined: Aug 2002
Posts: 1,070 Likes: 1 |
Phone stays powered on but no communication.
|
|
|
|
Forums84
Topics94,279
Posts638,739
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (sk, Toner),
103
guests, and
94
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
