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Joined: Mar 2007
Posts: 179
Member
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OP
Member
Joined: Mar 2007
Posts: 179 |
I am working with one of my customers that currently has a Cdl Unisyn. They recently got the call transfer feature from the Telco. Now they are looking to upgrade to an SBX.
I think I have tried this unsuccessfully before, but can I do a CCR to a speed dial that will dial "Flash, Pause, number, Hangup" from a CCR greeting? I think the problem I had before was that it would do the string, but not on the same line that the call was on.
They would like to have the destination for some users to point to the call transfer via the Telco when the secretary is not available. They want the call to go to their cells. I know that this can be done via a trunk-trunk call, but they are worried that it is going to use the system lines, making the lines unavailable while in use.
I just don't remember if this was possible or not, so I thought I'd ask all the experts.
RUSS K.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I don't think it is possible. It will put the call on consultation hold and dial a second line. Might as well leave the flash out of the mix.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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