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Joined: May 2002
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Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,301 Likes: 7 |
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Joined: Dec 2008
Posts: 510
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Joined: Dec 2008
Posts: 510 |
Good to know. Thanks Was the bad phone an out of box failure?
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Nov 2004
Posts: 368
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Joined: Nov 2004
Posts: 368 |
How many extentions did you have? Were all the phones on the same jack? Thats really a strange one if you had phones failing on different jacks but I could see it if they were all on the same digital port. John
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Joined: Aug 2002
Posts: 4,928 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,928 Likes: 1 |
Sounds like a old TIE Mod key. If one phone went bad the whole system did strange things. As Si would say: Rule #1 unplug all of the phones and test one at a time. 
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
As Si would say: Rule #1 unplug all of the phones and test one at a time Be aware the x16 is a different creature. Here's a previous quote from Kill Roy: "If the X16 KSU is plugged in and you remove a telephone, you have 120 seconds, 2 minutes, before the information initialized. However, if you unplug the X16 KSU and then disconnect the phones nothing is erased, as long as you remember to reconnect the telephones before you power up the KSU."
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Mar 2001
Posts: 3,869
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OP
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Joined: Mar 2001
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They had a second phone go bad. Ronell at XBlue sent them three new black phones to replace the three platinum phones and so far all is well. Each phone was plugged into it's own jack, 4 phones on four ports.
They got the first phone back and confirmed it was defective.
Sorry I am so late with this, I am moving from the armpit LA to Hemet, much hotter in the summer, but I am renting a 3 bedroom house I hope to buy. With front and back yards it is $750 a month, about $3000 if I was in LA.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: May 2002
Posts: 4,301 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
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