web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 3 of 3 1 2 3
Joined: Jun 2009
Posts: 13
Member
Offline
Member
Joined: Jun 2009
Posts: 13
Call the telco and have them add a pseudo ANI for outbound calls, typically this is the client's BTN, but can be any number they want (as long as it's available), including toll free 8xx's. Also, make sure the ANI is registered in CNAM's database, otherwise it will show up on receiver's CID as unknown, not available, etc. Either way, this can still happen when calling into rural areas served by a small mom&pop ILEC.

On a somewhat related note, there are telcos that can provide DIDs for most any city in the US -- as a specialized call center type product. And the way it works is that for every outbound call, the CID shows up on recipient's phone as a local number. With the idea being they will be more likely to answer the call.

Both standard 24ch voice T1s and 23ch PRIs can both transmit CID, but it's my understanding that PRIs are somewhat more reliable at it.

Not sure I understand your second question: are you asking if your customer can receive CID on inbound calls?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2005
Posts: 2,505
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,505
Likes: 2
Isn't it by law providers have to send name, number or both on outbound calls?


We get old too soon, smart too late
Joined: Jan 2005
Posts: 15,381
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,381
Likes: 13
Quote
"Contrary to popular belief, each channel of a T1 has room for the CID. Remember, it's only presented between the 1st and 2nd ring (and again between 2 other rings 7 & 8?). It requires no overhead data space, it's sent as a modem signal @ 1200 (?) baud. You can hear it with a buttset in monitor mode.

Well, yes and no. Yes, each 64K channel of a T1 circuit is designed for 56K of bandwidth for voice communications and 8K for signalling. What happens in the 8K is up to the service provider and the terminal equipment's ability to work with it.

No, you can't monitor an individual T1 channel by connecting to the circuilt with a butt set to monitor for caller ID, or FSK data. If the T1 circuit lands on a channel bank or an IAD that converts the T1 into POTS circuits, and those channels (DS0s) are provisioned for such, then yes, a butt set will work on an individual FXS channel during the initial ring cycle through the monitored burst of data being sent.

One thing that is important here: Most true T1 circuits are meant for long-distance calling only. These circuits originate in toll offices, not end offices. Toll offices are at a layer above the end offices (end offices provide all of the end-user demands), while toll offices just boot high-volume traffic up a level to reduce bottlenecks.

For example (Cities are for figurative purposes only): A customer in Hackensack, NJ mass-calls numbers in Waukeegan, IL for a mass marketing campaign. Using a PRI or POTS services, these calls will originate in the Hackensack end office, bump up to the Newark, NJ toll office, then to the long distance service provider's office, across the LD network that hops through Dallas and Denver, then back down to the local toll office in Chicago that drops it down to the end office in Waukeegan.

A T1 circuit cuts out several steps of this otherwise complicated process. Much like bulk mailing, where the customer does a lot of the pre-sorting before the mail leaves their office, T1 customers are in essence doing the same thing.

Quote
"Back in the day" There was no CID on T-1 UNLESS you had MCI. They had a standard and you could have ANI which is similar to CID."

Yes and no again. AT&T always had this service as well, in fact their 4ESS toll switches have had it since they were first brought into production.

The key is where the T1 circuit originates. If it originates in an end office, common sense would be to deliver nearly identical capacities with more features as a PRI.

Name delivery has been the issue. T1 circuits via toll offices have always been able to deliver number-only data, but not name data which is considered to be end-office information.

If the T1 is there for the true need for a T1 (direct connection to the long distance network for bulk savings), then the T1 originates in a toll (typically 4ESS) office. Toll switches don't hand down end-user features since mass calling customers really don't care about individual call information. They receive this data in bulk format from their provider anyway.


Last edited by EV607797; 12/05/12 11:54 PM.

Ed Vaughn, MBSWWYPBX
Page 3 of 3 1 2 3

Moderated by  Silversam 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,305
Posts638,892
Members49,770
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
212,835 Shoretel
189,957 CTX100 install
188,059 1a2 system
Newest Members
Dave Simmons, Soulece, Robbks, A2A Networks, James D.
49,769 Registered Users
Top Posters(30 Days)
Toner 25
teleco 9
dexman 6
dans 6
jsaad 5
Who's Online Now
0 members (), 122 guests, and 33 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5