atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Twinning requirements

What are the specific requirements to enable twinning on an Essential Edition? I know you need to mobile worker license. Is VM Pro required as well? I do know you need SIP and or PRI trunks.

If all you're trying to do is enable outbound twinning you don't need any of that, although digital trunks would allow the callers CLID to show up on the mobile phone.

If you're trying to do the inbound stuff I believe you just need digital trunks.

Because Twinning is an un-supervised conference call, you need digital trunks for reliable disconnect.

That part is free for all users. IF you want the preferred mobility app, you need Preferred Edition and Mobile or Power user.

They want to be able to have their cell phones ring when their extension rings. They want to be able to transfer a call from their cell to their extension and from their extension to their cell. They also want to be able to transfer a cell call to an internal extension other than their own. This video shows what they want to do.

You will need SIP or Digital trunks.
And yes, you can transfer back into the office from cell.

I cannot seem to get a clear answer. I have called a lot of vendors and gotten all kinds of conflicting information. Some say Essential does everything, others say I need VM Pro f I want to hear the cell phone ring (???). Some say twinning licenses are discontinued. Others say I need Preferred. Others say I can use mobile user licenses with Essential. They have PRI trunks. Should I just call Avaya? I am really confused. Does anyone know?

If a site has Essential version 8.1 with no licenses using Esssential VM what do you have to add to enable twinning for 6 users? They already have a PRI.

GO into the mobility tab and check the box, then input the phone number. Remember that the phone number must include the dial out code (9?) as well.

IF you are on GA 8.1, and you have the tick box in mobility greyed out, download the new Admin 8.1.56, as there was a bug in Manager through beta, but is fixed in the maint load that came yesterday.

This takes alot of getting use to. A customer with only pots lines can not use this feature it I understand this.
Is that correct?

Wow, just wow. And you wonder why I'm against grey market. Avaya really needs to get their act together. They need to certify dealers and see to it that product is only sold to them, not to any trunker that has a credit card.

-Hal

Hal - it may surprise you to know two of them were ABPs. Only one, our friends in Michigan, was a GM seller. I guess I'll call Avaya on Monday. Seemed simple enough.

BP's are not allowed to sell to people who resell the product.

What makes you think Avaya is going to talk to you?

-Hal

I'm a hopeful kinda guy.

The cost of AVAYA tech support may supprise you. Thats if they will work with you. What Hal said is right, with out authorized tech support your on a sinking ship. IP Office is differect enough with tech suport.

I've dealt with Avaya for a long time. This is pre-sales question not how-to. I'm not looking for tech support I am looking for product information. The company I represent has not bought anything yet they are simply asking for a proposal of what they can do and what it will cost. Supposedly, that is what this forum is for.

I recommend that the company interested in the Avaya IPO and mobile twining feature contact their "local" ABP, that way the ABP can go out and do a in-house consultation/evaluation of the customer's needs, wants, and requirements and then put together a firm quote along with a on site demo.

That way the customers knows exactly what they are getting and will have a relationship with a company that will be there to support them in the future.

Fair enough, Mitch. Can you refer me to one that actually knows the IP Office? Cuz the two I contacted did not. One said I need VM Pro if I want to hear the cell phone ring. Yeah, they really said that. The other said he'd call Catalyst and get back to me. Never did. It is really disappointing to find how information on this product is so very hard to come by even when you pursue recognized channels.

Have you tried the ABP locator on the Avaya web-site?
And I agree that there are a few ABPs out there that should not be ABPs. But don't let a couple bad apples spoil the bushel.

I started there. Will try again.

I'm sold on the IPO but then I have 30 years of IT/Telecom tech experience behind me. But if this was my first exposure to the product I'd have some serious reservations. Probably would advise NEC instead. Notice I did not say Cisco.

I agree,… the Avaya IPO is a class act.
But, with your experience, I'm sure you will agree that knowing the product, proper pre-install planning, installation and post installation support is the "key" to any successful installation and customer satisfaction.

Of course. But they already have that when they bought the IPO (not from me). They just want to add some features. It's not like I am trying to sell them the thing, they just want to add some new features. I see no need for a dog and pony show just to turn up a new feature. And the whole reason they asked me as opposed to the original installers was because they didn't like the way they did business.

Quote:
And the whole reason they asked me as opposed to the original installers was because they didn't like the way they did business.

Quality and professionalism does come with a price.

So you are getting a bad taste in your mouth because Avaya wont talk to you, because you are not authorized?

What would Cisco, or Mitel do?
They would refer you to an authorized partner. Then it is up to you to interview that partner, to see that they will fulfill your needs. Dont pick the cheapest, get references etc....

I have a feeling that the BPs you contacted don't want to deal with a middle man. They will do the sales and the installation. So you really don't need to concern yourself with what is needed. Your customer just needs to tell them what they want. This leads me to believe that you want to be involved with this installation somehow and that's what's pissing the BPs off.

I also think that the reason your customer was unsatisfied with their original installer was because they don't want to pay the price. Just a hunch.

-Hal

I'm a telecom consultant. I deal in knowledge. I don't even resell. Just my 2 cents but do you really need Ford Motor Company when you want to change your rims?

All the more reason why I don't understand why the customer needs you? Besides, your activity here leads me to believe that you do a bit more than consulting.

True enough about going to Ford to change tire rims but this isn't Ford nor is it a good anology. Those competant to represent Avaya products are certainly not in the same league with people who work on cars.

-Hal

Oh yeah, I do a whole lot more in IT and telecom. Consutling is just one small aspect. I'm probably the oldest cable dragger in the country and I sometimes bartend and work as a chef. I'll work until I drop dead. Anyay, this *potential* customer just wants a straight shooter who they trust. Apparently, they have had bad experiences. Am I supposed to say no thanks? No offense to anyone here, but my experience with the "league of Avaya techs" has ben pretty dismal. C'mon Hal, one installer told a client they could not do overhead paging with Basic and had to upgrade. A call to me, PA-2A later, 1 bullhorn and an hour labor they are happily overhead paging. As long as I *can* do the work, I see no reason why I *should not* do the work.

So to put this to rest, see my previous post that explains what is needed. There might be a caveat, as you could "probably" get away with 1 digital trunk for mobile twinning, to get the disconnect. call comes in on analog, and twins out through the digital (SIP for instance) trunk.

Whatever has been told to you in the past doesn't matter, as what I am telling you is the way it is.



With no licensing this is the way it is. Ther is a free One X Mobile ESSENTIAL app, for Android and Blackberry. It is basically a DTMF dialer, nothing with the data side of the one x portal. Anything with the name Preferred (aka One-X Mobile Preferred) requires One-x portal and the APP needs a license (Mobile Worker or Power User).

PS.... I just watched the video. The video was produced in 2010, when mobile twinning required a license. With release 8 in 2011, mobile twinning was free for everyone on Essential Edition or above. So, again, the customer should talk to a current partner that knows the current software feature set....

Thanks Mongo - that was all the info I needed. My last exposure to twinning was around that time and I did recall needing licenses. The digital circuit is already in place so no worries there.

"Whatever has been told to you in the past doesn't matter, as what I am telling you is the way it is."


I am soooo stealing that line!

Me too , its a classic problem is the type of person you need to use it on wont believe you no matter what

Wait, dont use it until i copyright it...

Too late...I just bought 4 copies on the grey market. You got any idea how this works?

LOL!
That's good stuff.

I found a few copies up on eBay. Free shipping.