atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Twinning requirements

What are the specific requirements to enable twinning on an Essential Edition? I know you need to mobile worker license. Is VM Pro required as well? I do know you need SIP and or PRI trunks.

If all you're trying to do is enable outbound twinning you don't need any of that, although digital trunks would allow the callers CLID to show up on the mobile phone.

If you're trying to do the inbound stuff I believe you just need digital trunks.

Because Twinning is an un-supervised conference call, you need digital trunks for reliable disconnect.

That part is free for all users. IF you want the preferred mobility app, you need Preferred Edition and Mobile or Power user.

They want to be able to have their cell phones ring when their extension rings. They want to be able to transfer a call from their cell to their extension and from their extension to their cell. They also want to be able to transfer a cell call to an internal extension other than their own. This video shows what they want to do.

You will need SIP or Digital trunks.
And yes, you can transfer back into the office from cell.

I cannot seem to get a clear answer. I have called a lot of vendors and gotten all kinds of conflicting information. Some say Essential does everything, others say I need VM Pro f I want to hear the cell phone ring (???). Some say twinning licenses are discontinued. Others say I need Preferred. Others say I can use mobile user licenses with Essential. They have PRI trunks. Should I just call Avaya? I am really confused. Does anyone know?

If a site has Essential version 8.1 with no licenses using Esssential VM what do you have to add to enable twinning for 6 users? They already have a PRI.

GO into the mobility tab and check the box, then input the phone number. Remember that the phone number must include the dial out code (9?) as well.

IF you are on GA 8.1, and you have the tick box in mobility greyed out, download the new Admin 8.1.56, as there was a bug in Manager through beta, but is fixed in the maint load that came yesterday.

This takes alot of getting use to. A customer with only pots lines can not use this feature it I understand this.
Is that correct?

Wow, just wow. And you wonder why I'm against grey market. Avaya really needs to get their act together. They need to certify dealers and see to it that product is only sold to them, not to any trunker that has a credit card.

-Hal

Hal - it may surprise you to know two of them were ABPs. Only one, our friends in Michigan, was a GM seller. I guess I'll call Avaya on Monday. Seemed simple enough.