atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems IMX 1224 New cards no dial tone

Hey all, I am trying to add ext. to my 1224. put 3 new cards in and did some programing. Got all my new extentions programed and got the VM working. I can intercom (correct display name and ext. ## shows on other end) I can page through the system. I can see busy lines and lines on hold. I cannot get an outside line. Can't pick up a call on hold. Nothing external to the co's. All internal stuff is fine. PLEASE HELP!!!

You have to give the extensions Answer Access, Dial Out Access, and Ring In Access for each line. On the Premier 1224 you can do it under station programming or line programming.

From the Database Programming option you can use the shortcut /line or /stn

I think under station programming as you scroll through the programming, a default answer is "N" You have to select "Y" to look at those options.

I have given them access but I don't want them to ring. (my others don't we have a paging system) Anyway Day and Night and answer Not sure where dial out is? Also I will try the shortcuts and look for the y-n thing. Probably this weekend.

There is a copy function in station/dss programming, use that to copy from a station that you want the new phones to work like.

Yes I tried the copy function. Still No dial tone. Is there something on a hardware level I should look at? I tried pluggin my 25 pair on my new ext. into one of my working station cards and they work fine so my wiring is correct. Is there a self destruct command?

Actually there is a self destruct command, but let's not go there just yet :>)

There could be a problem with the port or back plane in your cabinet. There is a command, and I'm sorry I'm drawing a blank on it right now that will test all the ports and cards. I just tried to log into a cabinet out in East Texas to look at the commands but can't get into the system right now. Apparently their Internet is down.

Maybe RCA or DnR will see this and be able to remember the command.

You know I think there is something on the base menu about self test?

Sound Guy, List all the cards you currently have in your system. This is a 1224 right, not a 2448?

I am a little confused on the problem. Is this a working system and all you did was add some new extensions? I read the whole post, just want to double check.

I dont get to play with these that often anymore but i am sure one of here will get your system going.

OK, once I woke up I remembered the command.

From the Database Programming screen type the command:

/srep

Then you will need to list the stations:

1.1-10.6 or since your cabinet is smaller just type:

all

It will then test the cards. That will take some time so before doing that, let's try some basic troubleshooting.

You said you swapped the 25 pin connectors (tails) and your wiring was good. Let's try frogging the cards. Kill power to the cabinet, then swap the cards and see if the new card will work in the old card's slot.

Also, (and please don't take offense to this question) but are you sure you're working with a 1224 and not a 2460? If so you would have to have an options card to utilize cards in the other side of the cabinet.

No offense. How can I be sure?

A 1224 is a small cabinet. Probably no more than 16" wide. The 2460 is about 30-36" wide. It can run 60 extensions instead of 24. On the 2460 cabinets the two sides are seperated by the CPU card which is in the center.

You can tell its been a while for me. I was thinking 2460 but said 2448.

There is a big difference between the two cabinets. We need to know wich one. Easy way to tell is the 1224 just has a CPU card i believe to the far left and then CO and STA cards to the right. The 2460 has the CPU and EXP cards in the middle of the cabinet and both CO and STA cards to either side.

RCA is right on the money. And if you don't have an expansion card in the 2460, you can't access the other side (of the cabinet. So you can only utilize the half that already has cards in it.

It is a 2460 then. YOu guys are awsome. Now it seems that I messed up my Auto att. Please refer to my other post. At least I know what the problem is. Thanks for all your help.

Well wait I do have a card in the exp slot has a 25 pin serial port. I tries to get into it with telnet no luck.

use hyperterm 4800bd to get in. once your in check the programming as described above.

And if it you get jibberish on your screen when you try to access it, check the jumper on the CPU card. Your options are I believe 300, 1200, 2400, & 4800 baud. Make sure the jumper is set to the same setting as your terminal program speed. Also, if you have any issues try the 25 pin connector on the CPU card. That's the one I usually use.

Why would anyone set that jumper strap to anything slower than 4800 is beyond me. I guess back in the day some of the old printers and comm devices may have not gone as high as 4800. Nowadays, I always see them at 4800.

I can talk to the cpu but there is an exp. card that also has a 25 pin and I could not talk to it when I tried.

Inter-Tel used to sell a 1200 baud modem with the Premier. In fact I think Premier was the brand name on it. That's why the strap is found set to 1200 on some of them. I've also seen them set to 300 baud when people didn't know how to set up the terminal program and that's the only speed they could get to work.

(300 baud is measured in furlongs per fortnight)

As for the expansion card, that's normal. It's easier to connect via the CPU card.

In addition to the expansion board you also need COU boards or COU-D (dummy) boards on the expansion side of the KSU to match the two slots (CO) on the CPU side. Without these cards any stations on the expansion side cannot access CO lines on the CPU side.

I sort of remember those dummy boards. Been a LONG time. My bad. :bang:

jimkinkler is correct.

Soundguy:

Now that we've determined your cabinet is a 2460 & not a 1224, is the new card on the CPU side of the cabinet or the Expansion side?

Expansion side the other side is full.

Do you have some kind of boards in the CO slots of the Expansion side? If not that is going to be a problem if the problem.

If you need a few of the dummy cards or CO cards, give me a shout.

Let me look. I didn't notice co slots to the left of the exp slot.

Yes there is two co slots on the left side of the cabinet. I guess I have to get one since I oply have 6 co's. Do I just slide it in or do I need to configure it somehow?

you just slide it in (COU-D) in slot that corresponds with 1st CO slot on CPU side, should be next to expansion board